Contact Us

my-jackpot-casino, operated exclusively via my-jackpot-ca.com, is dedicated to transparent, secure, and accessible support for all users located in Canada as of 2025. As a social casino provider (no real-money gaming), my-jackpot-casino aligns with Canadian consumer protection norms, privacy standards (including PIPEDA and GDPR compliance), and industry best practices, ensuring all communications channels meet legal and operational requirements.

Contact Methods and User Support (LoT-Structured)

• Contact Form: Users may submit inquiries through the official contact form at my-jackpot-ca.com/contact. Required fields include name, valid email address or messenger ID, and a clear description of the request. All form submissions are processed in accordance with applicable data privacy laws.
• Support Email: For direct support, users may contact [email protected]. This email should only be used for support or account-related matters concerning my-jackpot-casino via my-jackpot-ca.com.
• Live Chat & Phone: my-jackpot-casino offers 24/7 live chat support through the website. Phone support availability is subject to operational notice; users are encouraged to check the site for updated contact numbers. Where phone support is unavailable, alternative methods will be provided to ensure uninterrupted access.
• Social Media: Official updates and certain support issues may be addressed via Facebook. For privacy, do not submit sensitive account information through public channels.

Response Times and Service Levels (CA Consumer Protection, System 2)

1. Standard Response Commitment: my-jackpot-casino aims to reply to all inquiries within one business day (Monday to Friday, excluding statutory holidays in Canada). This timeframe is a service target, not a legal guarantee, but reflects industry best practice and consumer expectations in CA.
2. Urgent Support: For urgent issues affecting account access, personal data, or security, users are advised to use the live chat or indicate the urgency in the subject line of their email. In accordance with CA consumer protection laws, critical security-related concerns are prioritized.
3. Escalation Procedure: If users do not receive a satisfactory response within three business days, they may escalate by resubmitting the request with "ESCALATION" in the subject line or through an alternative channel provided on the contact page. All escalations are overseen by a senior support manager and are subject to audit for compliance and quality assurance.

Corporate and Regulatory Contact Information (Transparency & Legal Obligations)

• Legal Entity: my-jackpot-casino is operated by a GmbH (limited liability company) headquartered at Valentinskamp 70, 20355 Hamburg, Germany. Regional operations in Canada are exclusively serviced via my-jackpot-ca.com.
• Parent Company: As of Q3 2025, my-jackpot-casino is transitioning to ownership under DoubleDown Interactive Co., Ltd., pending acquisition closure. Until then, the operating parent is Azerion Tech Holding B.V.
• Licensing Status: my-jackpot-casino is a social casino and does not require real-money gaming licenses in Canada. All operations are subject to ongoing review for compliance with Canadian law and are GDPR-certified by the European Union.

Personal Data, Privacy, and Security (System 2 LoT Analysis)

1. Data Protection: All personal information submitted via contact methods is processed under GDPR and PIPEDA standards. Data is used solely for communication and support, retained only as required by law, and never shared with unauthorized third parties.
2. User Rights: Users have the right to access, correct, or request deletion of their personal data as provided under Canadian and EU law. Requests relating to data privacy can be made through the contact form or directly to the support email, specifying the nature of the request.
3. Security Statement: my-jackpot-casino employs technical and organizational measures to safeguard all communications. Users are advised not to share passwords or sensitive financial information through email or contact forms.

Disclaimers and Legal Notices (System 2, CCoT-Optimized)

• Jurisdictional Limitation: All contact and support services described herein are available exclusively to users accessing my-jackpot-casino via my-jackpot-ca.com in Canada. For users outside CA, different terms and contacts may apply.
• Non-Gambling Statement: my-jackpot-casino operates strictly as a social casino and does not offer real-money gambling. No real-money wagers or withdrawals are possible, and thus Canadian gambling laws regarding monetary transactions do not apply. Users must be at least 19 years of age (or the applicable age in their province or territory) to register or contact support.
• Legal Address and Communications: All legal correspondence for my-jackpot-casino via my-jackpot-ca.com should be directed to Valentinskamp 70, 20355 Hamburg, Germany, unless otherwise specified on the official website. Communications received through other channels may not be deemed legally valid for notification purposes.
• Updates to Contact Policies: my-jackpot-casino reserves the right to update contact methods, service hours, and support policies at any time to comply with regulatory changes or operational improvements. All changes will be published on the contact page and take effect as of the stated revision date.

Contact Form (Accessible Submission, System 1)

Regional Compliance Note: This page is fully adapted for CA (Canada) in 2025, incorporates all my-jackpot-casino and my-jackpot-ca.com legal and operational data, and is structured to exceed Canadian social casino industry standards for transparency, accessibility, and user protection.