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Privacy Policy

This Privacy Policy outlines how personal information is collected, used, and protected by my-jackpot-casino exclusively on my-jackpot-ca.com. It applies to all players and website visitors accessing our services in Canada. Effective date: November 6, 2025.

Who We Are

OBSERVE: my-jackpot-casino operates the website my-jackpot-ca.com as a social casino service for Canadian users. The company is registered as a GmbH (Gesellschaft mit beschränkter Haftung) headquartered in Germany, with compliance aligned to both Canadian and European data protection standards.

  • Legal Entity: my-jackpot-casino GmbH, Valentinskamp 70, 20355 Hamburg, Germany
  • Company Registration Number: Not specified (company is registered in Germany; available upon written request)
  • Data Protection Contact: For all privacy inquiries, including data subject rights and complaints, please contact our Data Protection Officer (DPO) at [email protected].
  • Website: my-jackpot-ca.com

REFLECT: For regulatory purposes, all correspondence should reference operations via my-jackpot-ca.com and be directed to the contact details above.

What Personal Data We Collect

OBSERVE: my-jackpot-casino collects various categories of personal and technical data from users of my-jackpot-ca.com in accordance with applicable privacy laws in Canada and the European Union (GDPR), tailored for a social casino (non-real-money gaming) environment.

  • Personal Identification Data: Full name, email address, phone number (if voluntarily provided), and account identifiers.
  • Technical Data: IP address, device information (browser type, operating system), device identifiers, connection logs, and usage timestamps.
  • Payment-Related Data: While no real-money gaming occurs, any information provided for in-app purchases or virtual currency transactions (billing address, transaction history) may be collected for account management and fraud prevention.
  • Behavioral Data: Game activity, betting history (virtual currency), clickstream data, interaction logs, session duration, and feature usage.
  • Cookies & Tracking Technologies: Session cookies, persistent cookies, third-party analytics and advertising cookies, pixels, and similar technologies (see "Cookies & Tracking Technologies" below).

REFLECT: All data collected is strictly limited to that necessary for provision, improvement, and security of the my-jackpot-ca.com service, and is handled in accordance with Canadian and international privacy standards.

Legal Basis for Processing

OBSERVE: my-jackpot-casino processes personal data on my-jackpot-ca.com in accordance with legal standards applicable in Canada and the European Union, ensuring that each processing activity is based on a valid legal ground.

  1. User Consent: Certain data processing activities, such as receiving marketing communications or the use of non-essential cookies, are based on your explicit, informed consent, which may be withdrawn at any time.
  2. Contractual Necessity: Processing is necessary for the performance of our agreement with you, which includes maintaining your account, providing access to games, and supporting service features.
  3. Legitimate Interests: We process data for purposes such as fraud prevention, service analytics, and platform security, in ways that do not outweigh your fundamental rights and freedoms.
  4. Legal Obligations: We may process or disclose data as required to comply with applicable laws, regulatory requests, and reporting obligations, including Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures, where applicable.

REFLECT: Where multiple legal bases apply, priority is always given to the most protective standard, and users are informed of their rights and options at the point of data collection.

Purpose of Processing

OBSERVE: my-jackpot-casino only processes personal data for clear and legitimate purposes that are communicated to users of my-jackpot-ca.com.

  • Provision of Casino Services: To create and maintain user accounts, enable participation in social casino games, and manage virtual currency balances.
  • Service Improvement: To analyze player behavior, troubleshoot issues, monitor system performance, and enhance game features based on aggregated user feedback and analytics.
  • Marketing Communications: With your consent, to send promotional offers, newsletters, and updates relevant to my-jackpot-ca.com via email or in-app notifications.
  • Fraud Prevention & Security: To detect unauthorized access, prevent abuse of virtual currency systems, enforce platform rules, and ensure a fair and safe environment for all users.

REFLECT: All processing activities are periodically reviewed to ensure ongoing alignment with applicable privacy laws and user expectations.

Disclosure & Sharing

OBSERVE: my-jackpot-casino may disclose user data collected via my-jackpot-ca.com to certain third parties strictly as required for legitimate business purposes and in line with privacy regulations.

  • Payment Partners & Service Providers: Data may be shared with trusted partners facilitating virtual currency purchases, data hosting, analytics, customer support, and IT infrastructure, all bound by strict confidentiality agreements.
  • Regulatory Authorities: Where legally mandated, information may be disclosed to regulatory or law enforcement bodies in Canada or the European Union for compliance, investigation, or reporting purposes.
  • Affiliates & Advertising Networks: With your express consent, certain data may be shared with affiliates or advertising partners for marketing and promotional purposes. No personal data is sold to third parties.

REFLECT: All third-party disclosures are governed by contractual safeguards and data protection measures to ensure compliance with Canadian and EU privacy standards.

International Transfers

OBSERVE: As my-jackpot-casino is headquartered in Germany and serves users in Canada, certain data may be processed or stored outside Canada, including within the European Economic Area (EEA).

  1. Countries/Regions: User data may be transferred to Germany (head office), other EU/EEA countries, and trusted third-party providers operating in jurisdictions with adequate data protection laws.
  2. Protection Guarantees: All international data transfers are protected by standard contractual clauses (SCCs) approved by the European Commission, and, where applicable, additional safeguards such as data encryption, access controls, and regular security assessments.
  3. Third-Party Compliance: All service providers and partners receiving data must adhere to privacy standards equivalent to those in Canada and the EU, including GDPR alignment and audit rights.
  4. Data Subject Rights: Users retain all rights regarding their personal data, regardless of transfer location, and may request further information on cross-border processing at any time.

REFLECT: my-jackpot-casino reviews its international transfer mechanisms regularly to ensure ongoing compliance with legal developments in both Canada and the EU.

Data Retention

OBSERVE: my-jackpot-casino retains personal data collected via my-jackpot-ca.com only as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations.

  • Account Data: Retained for the duration of the user's active account and up to 5 years after account closure to address potential legal claims and regulatory inquiries.
  • Behavioral & Technical Data: Aggregated or anonymized for analytical purposes; non-essential data is typically deleted within 2 years of collection.
  • Marketing Data: Retained until you withdraw consent or unsubscribe from communications, after which it is deleted within 30 days.
  • Deletion Criteria: Data is securely deleted or anonymized upon user request (subject to legal retention requirements), account closure, expiration of retention periods, or when processing purposes are fulfilled.

REFLECT: Data retention periods are reviewed annually, and users may request full erasure of their data, subject to required legal exceptions.

Your Rights

OBSERVE: As a user of my-jackpot-ca.com, you have rights under Canadian privacy legislation and, where applicable, European (GDPR) and Mexican data protection laws. my-jackpot-casino ensures full alignment with these frameworks to maximize user control and transparency.

  1. Access: You may request confirmation as to whether your personal data is processed, and obtain a copy of such data in a structured, commonly used format.
  2. Rectification & Deletion: You have the right to correct inaccurate data and request deletion ("right to be forgotten") except where retention is required by law or for legitimate business purposes.
  3. Restriction & Objection: You may restrict processing or object to certain uses of your data, including marketing communications or profiling.
  4. Portability: You may request transfer of your data to another service provider in a machine-readable format.
  5. Withdraw Consent: You may withdraw consent to marketing or non-essential processing at any time without affecting the lawfulness of prior processing.
  6. Exercising Rights: Submit requests by email to [email protected] or via our online contact form. We will respond within 30 days, free of charge, except in cases of manifestly unfounded or excessive requests.
  7. Regulatory References: Compliance is assured with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), the European GDPR, and Mexican Federal Law on Protection of Personal Data Held by Private Parties, where applicable.

REFLECT: All rights are enabled to the maximum extent possible under applicable law. Full details and procedures are available upon request.

Cookies & Tracking Technologies

OBSERVE: my-jackpot-ca.com utilizes cookies and similar tracking technologies for essential platform functions and analytics, with user control options provided in compliance with Canadian and EU cookie regulations.

  • Session Cookies: Temporary files that enable core website functions and are deleted when you close your browser.
  • Persistent Cookies: Remain on your device after your session to remember preferences, login details, and improve user experience.
  • Third-Party Cookies: Used by analytics and advertising partners to measure site usage, deliver personalized content, and support marketing campaigns (subject to your consent).
  • Managing Cookies: You can manage or disable cookies via your browser settings or through the internal cookie management panel on my-jackpot-ca.com. Disabling certain cookies may impact site functionality.

REFLECT: Full details on cookie usage and management are available in our separate Cookie Policy. User preferences can be updated at any time.

Data Security

OBSERVE: my-jackpot-casino implements industry-leading security measures to safeguard personal data processed on my-jackpot-ca.com, in line with ISO 27001 and SOC 2 standards where applicable.

  • Encryption: All data transmitted between your device and our servers is secured with TLS 1.2+ encryption. Sensitive data is encrypted at rest and in transit.
  • Access Controls: Access to personal data is strictly limited to authorized staff and service providers under confidentiality agreements, with multi-factor authentication and role-based access.
  • Security Audits: Regular internal and third-party security audits are conducted to assess system vulnerabilities and compliance.
  • Staff Training: Employees undergo ongoing training on privacy, data protection, and information security best practices.
  • Incident Response: Comprehensive procedures are in place for prompt detection, containment, and notification of data breaches or security incidents in compliance with legal obligations.

REFLECT: Our commitment to data security is continuously reviewed and updated to meet evolving threats and regulatory requirements.

Complaints & Contacts

OBSERVE: my-jackpot-casino is committed to addressing all privacy concerns related to my-jackpot-ca.com promptly and transparently.

  1. Complaint Channels:
  2. Complaint Procedure: Submit your complaint via any channel above. You will receive an acknowledgment within 5 business days and a detailed response within 30 calendar days. If further investigation is required, we will keep you informed of progress and expected resolution timelines.
  3. Escalation: If you are dissatisfied with our response, you may escalate your complaint to the relevant supervisory authority:

REFLECT: We are dedicated to resolving all concerns in accordance with the highest standards of transparency and professionalism. Full contact information and procedures are always available on my-jackpot-ca.com.

Updates

OBSERVE: my-jackpot-casino may update this Privacy Policy to reflect changes in legal requirements or our data practices on my-jackpot-ca.com. Users are kept informed through transparent, accessible channels.

  • Notification Methods: Updates will be communicated via email (if registered), prominent website banners, and account dashboard alerts.
  • Version Control: Each policy version is indicated with a "Last updated" date. Current version: Last updated: November 6, 2025.
  • Changelog: Material changes are summarized in a dedicated changelog available at the top of this policy, including details of updates affecting user rights or data usage.
  • Advance Notice: For significant changes, users will receive at least 30 days' advance notice and may object or close their accounts if they do not accept the updates.

REFLECT: Continued use of my-jackpot-ca.com constitutes acceptance of the current Privacy Policy. For questions or objections, please contact our DPO before the changes take effect.