Responsible Gaming

Responsible gaming at my-jackpot-casino on my-jackpot-ca.com means encouraging a conscious, informed approach to social casino entertainment. Our aim is to help all players enjoy gaming responsibly and to provide support, tools, and transparent information, ensuring play remains safe and enjoyable. If challenges arise, our player support team is prepared to offer guidance and assistance at every stage.

Risk Awareness

OBSERVE: Canadian best practices require operators to inform users of the risks associated with gambling and to recognize early signs of problematic behaviour. EXPAND: my-jackpot-ca.com, as a social casino, must nonetheless address psychological patterns that may indicate unhealthy engagement. REFLECT: We commit to providing clear, accessible resources to help you self-assess and monitor your gaming habits.

Recognizing the Signs

• Frequent Play: Increasingly frequent or prolonged gaming sessions, often exceeding initially set time limits.
• Preoccupation: Regularly thinking about the casino or planning your next session outside of active play.
• Chasing Losses: Attempting to recover perceived losses by continuing to play, even when feeling upset or stressed.
• Neglect of Responsibilities: Prioritizing gaming over work, studies, family, or social obligations.
• Concealment: Hiding the frequency or duration of play from family or friends.

Self-Assessment Test

Consider the following statements. If you answer "yes" to several, it may be beneficial to seek additional support:

• Do you find it difficult to stop playing even when you intend to?
• Have you ever played longer than planned or lost track of time?
• Do you feel restless or irritable when unable to play?
• Has your gaming affected your relationships or daily responsibilities?
• Have others expressed concern about your gaming habits?

Legal Disclaimer: This self-assessment is for informational purposes only and does not constitute medical or psychological advice. For professional evaluation, please consult a qualified specialist.

Limits & Tools

OBSERVE: Canadian social casino standards emphasize player empowerment through self-limitation tools. EXPAND: my-jackpot-ca.com provides a suite of features within each personal account, ensuring transparency and user control. REFLECT: These tools support healthy gaming habits by allowing you to set and manage your own boundaries easily.

How to Set Deposit and Spending Limits

1. Access Your Account: Log in at my-jackpot-ca.com and navigate to your personal dashboard.
2. Locate Limits Section: Select "Responsible Gaming" and choose "Limits & Controls."
3. Set Your Limits:
   • Enter your preferred daily, weekly, and monthly deposit or spending limits in Canadian dollars (CAD), as applicable.
   • Save your settings to activate the limits immediately. New limits reducing access take effect instantly; increases may require a waiting period and confirmation.

Time Spent Limits and Breaks

• Session Timer: Enable session reminders to notify you after a set period (e.g., every 60 minutes).
• Time-Out ("Take a Break"): From the "Responsible Gaming" menu, select "Time-Out," choose a break duration (from 24 to 72 hours), and confirm. During this period, you cannot access your account.

Protective Clause: my-jackpot-ca.com does not permit circumvention of set limits. All changes are subject to system verification and may require confirmation via registered e-mail for security.

Self-Exclusion

OBSERVE: Canadian regulations and best practices require clear, accessible self-exclusion procedures for social gaming platforms, even for non-monetary play. EXPAND: The self-exclusion feature at my-jackpot-ca.com empowers users to limit or block their own access for defined periods. REFLECT: Our policy prioritizes user autonomy, privacy, and regulatory compliance.

Self-Exclusion Process

1. Find the Self-Exclusion Section: Log in to your account, go to "Responsible Gaming," and select "Self-Exclusion."
2. Choose Exclusion Period: Options range from 6 months to a permanent (lifetime) block. Select the desired period.
3. Confirm Your Decision: Review the terms, then confirm your selection. You may be asked to verify your request via your registered e-mail address.
4. Contact Support (Optional): For assistance or clarification, e-mail [email protected] or use the contact form.

Consequences of Self-Exclusion

• Account Access: You will not be able to log in or access any features of your account during the exclusion period.
• Balance and Refunds: Any virtual credits or items will be frozen for the duration. Permanent exclusions may lead to forfeiture of unused virtual items in accordance with platform terms. Refund requests will be evaluated under applicable policies and CA law.
• Irrevocability: Self-exclusion periods cannot be shortened or reversed for user protection.

Legal Disclaimer: All self-exclusion requests are handled confidentially and in accordance with Canadian privacy laws and GDPR (as applicable).

Support Resources

OBSERVE: CA regulations and industry standards require a robust, transparent support network, with explicit information on local and international help channels. EXPAND: my-jackpot-ca.com integrates multi-level support options, including real-time assistance, international organizations, technology-based blocking tools, and family support. REFLECT: We ensure that all users and their families have access to confidential, professional guidance at all times.

Local Support - Canada

• ConnexOntario Gambling Helpline
  • Phone: 1-866-531-2600
  • Text: 247247
  • Online Chat: www.connexontario.ca
  • Hours: 24/7 support
  • Languages: English, French (interpretation available for other languages)
• Gambling: Help, Information & Referral (Canada)
  • Phone: 1-888-230-3505
  • Hours: 24/7
  • Languages: English, French

International Support Organizations

Self-Exclusion and Blocking Tools

• Self-Exclusion Schemes:
  • UK: GamStop
  • Spain: RGIAJ
  (Note: These services may primarily apply to real-money gaming; check eligibility.)
• Blocking Apps:
  • Gamban (device-level blocking)
  • BetBlocker (free, multi-platform)

Family Support Resources

• GAMTALK - Peer support forums
• Gambling Therapy Family & Friends - Specialized advice and chat

Confidentiality Notice: All contact with support resources is confidential and protected under Canadian privacy laws and GDPR (where applicable). Professional help is available 24/7, with services in English, French, and additional languages as needed.

Help for Family

OBSERVE: Responsible gaming policies in CA include guidance for families and friends of affected individuals. EXPAND: my-jackpot-ca.com provides actionable advice and support referral options tailored for loved ones. REFLECT: Our approach prioritizes empathy, privacy, and direct access to professional resources.

How to Engage and Support

• Open Communication: Approach your loved one calmly, express concern without judgment, and encourage open dialogue about their gaming habits.
• Listen and Support: Offer emotional support and be patient. Avoid confrontation or ultimatums, focusing instead on mutual understanding.
• Encourage Professional Help: Suggest reaching out to specialized helplines or support groups (see above for resources).

Family Support Groups and Forums

• GAMTALK Family Forums
• Gambling Therapy - Family & Friends

Next Steps

• Consult a Psychotherapist: Professional counseling can provide tailored support for both affected individuals and families.
• Use National Helplines: Contact ConnexOntario or Gambling: Help, Information & Referral for confidential guidance.
• Utilize Online Resources: Many forums and organizations offer 24/7 support, self-help materials, and guided referrals.

Legal Disclaimer: Family interventions should be conducted respectfully and confidentially. All support services listed comply with Canadian privacy and data protection laws.

Operator's Commitment

OBSERVE: CA regulations and responsible gaming codes require operators to proactively identify and address potential risk behaviours. EXPAND: my-jackpot-ca.com employs internal monitoring tools and defined intervention protocols. REFLECT: Our commitment is to player safety, privacy, and regulatory transparency at all times.

Internal Risk-Check Procedures

• Behavioral Analysis: Automated systems monitor for risk indicators such as unusually long sessions, repeated unsuccessful login attempts, or sudden changes in playing patterns.
• Warning Messages: If risk patterns are detected, players may receive automated alerts, reminders of set limits, or recommendations to use available limits or self-exclusion options.
• Proactive Support Contact: In cases of persistent risky behaviour, our responsible gaming team may initiate direct contact via the registered e-mail address to offer assistance and provide information on available resources. All outreach is subject to Canadian privacy and consent requirements.

Legal Compliance: All monitoring and interventions are conducted in accordance with GDPR and Canadian privacy law. User data is never disclosed to third parties except as required by law.

Updates

OBSERVE: Regulatory standards require timely, transparent notification of any changes to responsible gaming policies. EXPAND: my-jackpot-ca.com ensures users are kept informed of updates through multiple channels. REFLECT: This guarantees continued compliance and user awareness.

• Notification Methods: All changes to responsible gaming procedures, policies, or contact details are communicated via e-mail to registered users and through prominent banners or notices on my-jackpot-ca.com.
• Last Updated: November 6, 2025

Legal Disclaimer: It is the responsibility of each user to review policy updates. Continued use of the platform implies acceptance of the latest responsible gaming guidelines.

Contact & Feedback

OBSERVE: Canadian and EU standards require clear, accessible channels for responsible gaming queries. EXPAND: my-jackpot-ca.com provides direct contact with our responsible gaming department and a dedicated feedback process. REFLECT: All communications are handled confidentially by trained staff.

• E-mail: [email protected]
• Online Feedback Form: my-jackpot-ca.com/contact

For immediate support or to request self-control assistance, please complete the feedback form or write to our responsible gaming department. All requests are reviewed within 48 hours, and confidentiality is fully maintained.

Author: Avery Thompson | Headquarters: Valentinskamp 70, 20355 Hamburg, Germany | Parent Company: Azerion Tech Holding B.V. (pending: DoubleDown Interactive Co., Ltd., Q3 2025)